![]() ![]() Add the URL address copied in step 1 and click Save. In your Integromat account, open any Watch module, establish a connection, click Save and copy the URL address to your clipboard. In our example, 9 profiles were returned:ġ. To provide support on the move, HappyFox app is also available on iOS and Android mobile platforms. HappyFox is a global help desk being rendered in 35 languages. Note: You can get phone numbers of US, UK and Canada. HappyFox is a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat. Click 'Search for available numbers' after entering your preferences. You can search and choose a number based on your preference. Matches of the search can be found in the module's Output under Bundle > Body > data. How to set up SMS-Chat feature Get a phone number. The following API call returns all the profiles from your HappyFox Chat account: You don't have to add authorization headers we already did that for you.Įnter the body content for your API call. ConnectionĮstablish a connection to your Happyfox Chat account.Įnter a path relative to For example: /v1/profilesįor the list of available endpoints, refer to the Happyfox Chat API Documentation.Įnter the desired request headers. Pipedreams integration platform allows you to integrate. Performs an arbitrary authorized API call. Setup the HappyFox Chat API trigger to run a workflow which integrates with the HTTP / Webhook API. See the Setting Up HappyFox Chat Webhooks to add webhook in your HappyFox Chat account. ![]() Triggers when a visitor leaves a message when all agents are offline. Webhook NameĮstablish a connection to your Happyfox Chat. Triggers when a chat conversation ends or no agents pick up an incoming chat request. It offers live chat integration for helping you to. Happyfox Chat allows only one instant webhook at a time, to watch all types of events, set up a custom webhook module. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. In the API Token field, enter the token copied in step 3, and click Continue. ![]() In the Connection name field, enter a name for the connection.Ħ. Go to Integromat and open the Happyfox Chat module's Create a connection dialog.ĥ. Click the top menu drop-down >Apps > REST API > Manage.Ĥ. To connect your HappyFox Chat account to Integromat you need to API Key from your HappyFox Chat account and insert it in the Create a connection dialog in the Integromat module.Ģ. ![]() The module dialog fields that are displayed in bold (in the Integromat scenario, not in this documentation article) are mandatory! Connecting HappyFox Chat to Integromat A HappyFox Chat account - create an account at /live-chat/.Last Responded - The Time/Day on, when there was a last response that was being sent to the customer from the staff, in HappyFox HelpDesk.The HappyFox Chat modules allow you to monitor the offline, missed and finished chats in your HappyFox Chat account. Status - Status of the Ticket in HappyFox HelpDesk.Īssignee - The staff/agent to whom the ticket is assigned to, in HappyFox HelpDesk.ĭue Date - Due Date for that ticket in HappyFox HelpDesk. Ticket ID is a hyperlink which on being clicked, will be directed to the particular ticket in HappyFox HelpDesk. Ticket ID - The Chat Transcript will be created as a ticket in HappyFox HelpDesk, whose ID will be displayed here. On clicking any of the chat transcript under Chat history, you can view the corresponding chat ticket's details on the right bottom. Below are the details fetched from HappyFox to the chat transcript: For every completed/missed chat ( with email id/phone number) and offline message, new tickets are created on helpdesk. If you have integrated HappyFox Chat with your HappyFox helpdesk account, you can view the ticket details on each chat transcript under the History section of your chat account. ![]()
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